Value Toolbox course helps “catch the right disease” for customers

The Value Toolbox course developed by the Global Digital Transformation Department (DXG) in collaboration with the Training Center (CTC) will help FSOFTer change its approach to customers. With only 30 minutes to complete the course in English on Ecampus, AMs, Sales, FSUL/BUL, Senior PM/SA/BA working directly with customers will have in hand the “guidance” to approach and drive customers to the true value.

>> FSOFTer joins the course HERE.

Instead of just focusing on persuading customers with the advantage of leading resources, the ability to respond quickly in terms of personnel and technology, the methodologies in the course will put the first priority on the ability to understand the needs of customers, challenges and customer pain-points.

Once the challenges are understood, FSOFTer will have the opportunity to correctly connect FSOFT products to solve problems for customers, ensure customer understanding, and improve the value of digital transformation, while ensuring long-term companionship between FSOFT and customers.

The course will take place from August 15-25, AMs, Sales, FSUL/BUL, Senior PM/SA/BA working directly with customers are encouraged to participate in the experience. Another related workshop will also be held in September with the participation of a foreign host – a representative of DXG.

Recently, DXG has developed a framework for FSOFT’s customers – Value Toolbox built on the foundation of “value-driven” thinking – focusing on activities that really bring benefits to customers. This framework has been commercialized and sold to a number of FSOFT customers that work with DXG and get good reviews. DXG believes that this framework can be good for other FSOFT units in consulting the transformation into creating value for customers.

The reason is that in the process of FSOFT consulting and communicating with customers, customers often envision their requirements for a solution that can solve the problem they are facing. Instead of going directly to the arguments passing, we will “take a step back” to help them assess their readiness to implement argument passing with questions about people, processes, and technology. This approach is not only particularly appreciated by customers, but also helps to identify other challenges that need to be addressed in order to build a comprehensive digital transformation strategy.