Value Toolbox course helps “diagnose correctly” for customers

The Value Toolbox course developed by the Global Digital Transformation Department (DXG) in collaboration with the Training Center (CTC) will help FSOFTers change their approach to clients. With only 30 minutes to complete the course in English on Ecampus, AMs, Sales, FSUL/BUL, Senior PM/SA/BA working directly with clients will receive the “guidance” to approach and direct clients to true values.

>> FSOFTers can join the course HERE.

Instead of just focusing on persuading clients by mentioning our leading position when it comes to the number of resources and the ability to respond quickly in terms of personnel and technology, the methodologies in the course will put the first priority on the ability to understand the needs of clients, their challenges, and pain-points.

Once the challenges of clients are clearly understood, FSOFTers will have the opportunity to appropriately introduce FSOFT products that can solve clients’ problems, ensuring clients’ understanding and improvement in the value of DX contracts, and long-term partnership between FSOFT and the clients.

The course will take place from August 15 to 25. AMs, Sales, FSUL/BUL, Senior PM/SA/BA working directly with clients are encouraged to participate in this course. Another related workshop will also be held in September with the participation of a foreign host – a representative of DXG.

Recently, DXG has developed a framework for FSOFT’s clients – Value Toolbox, which was built on the foundation of “value-driven” thinking that focuses on activities that really bring benefits to clients. This framework has been commercialized and sold to a number of FSOFT clients that work with DXG and received good reviews. DXG believes that this framework can be good for other FSOFT’s units when it comes to consulting on the DX that creates values.

The reason is that in the process of FSOFT’s consulting and communicating with clients, the clients often already have an idea of a solution that can solve the problem they are facing. Instead of jumping right on to details of DX, we should “take a step back” to help the clients assess their readiness for digital transformation through questions about the people, processes, and technology. This approach is not only highly valued by clients, but also helps to identify other challenges that need to be addressed in order to build a comprehensive digital transformation strategy.

CTC