By leveraging AI, GHC’s CareMate solution supports doctors and nurses in the digital era

CareMate was created with the mission to effectively and comprehensively assist healthcare professionals in patient care. With its intelligent iTeleMate feature, CareMate has become an all-in-one Telehealth solution, leveraging Artificial Intelligence (AI) applications and a Continuous Learning method that maintains seamless interactions between patients and doctors.

AI marks a significant breakthrough in healthcare, offering innovative solutions, streamlining processes, and enhancing the accuracy of diagnoses. The iTeleMate feature in CareMate not only addresses existing challenges in the healthcare sector but also improves communication, providing personalized advice tailored to individual needs. Currently, CareMate has reached several FSOFT clients in Thailand, Singapore, and beyond.

Reducing administrative procedures and enhancing information accuracy

iTeleMate allows for quick searches through Electronic Medical Records (EMR), automatically summarizing patients’ medical history (Digital Twin) for doctors to review and rapidly grasp their health status. This gives doctors a comprehensive view of the patient’s medical history, including past consultations, medications used, and prescriptions issued.

During consultations, iTeleMate helps doctors focus on patient interaction without the need to stop and take notes, thanks to AI-powered multilingual transcription technology that supports languages like English, Spanish, Japanese, Thai, Vietnamese, and more. This feature ensures that no important information is missed, and healthcare professionals can revisit the content at any time.

After recording a Telehealth consultation, iTeleMate automatically generates clinical notes following the SOAP (Subjective – Objective – Assessment – Plan) format, and data is stored using the internationally standardized HL7 format. This ensures consistency and compatibility between different systems in healthcare, safeguarding the storage of medical records.

Applying the Continuous Learning Mechanism

The Continuous Learning Mechanism in iTeleMate plays a crucial role in improving the product’s performance and intelligence over time. This method allows AI to continuously refine and enhance its analytical capabilities through feedback from doctors, without needing to retrain the entire model. Notably, this mechanism is integrated with a fine-tuning process, enabling the model to adjust and optimize based on newly received data. Fine-tuning allows the system not only to maintain but also improve its accuracy and adaptability to changes in data and clinical requirements.

By continuously learning from new medical data, iTeleMate can automatically update diagnostic results, consultation content, and learn from doctors’ modifications to provide more accurate diagnostic and treatment decisions in the future. As a result, CareMate-iTeleMate adapts quickly to changes in the healthcare field, improving service performance and quality for clients.

Real-time question suggestions for effective information gathering

Instead of having to think about the next question during consultations, doctors can rely on CareMate’s suggestions to guide conversations in a seamless, logical manner that fits various contexts. This optimizes consultation time while ensuring all necessary information is gathered for diagnosis and helps identify issues that patients may forget or unintentionally overlook when monitoring their health.

Beyond this, through direct video calls, AI can also detect patients’ emotions, especially signs related to mental health. iTeleMate combines medical history, examination results, and emotional analysis to assist doctors in making quicker diagnoses, improving patient conditions, and predicting potential issues.

With its outstanding AI-powered features, CareMate-iTeleMate has solidified GHC’s position, capability, and quality in revolutionizing remote healthcare. The integration of advanced AI technology with standard medical practices not only supports doctors in diagnosis and treatment but also enhances the quality of healthcare services for patients, becoming a standard all-in-one Telehealth solution.

After more than two decades of dedication, Healthcare has become one of FSOFT’s core domains. Along with providing Digital Health Platform (DHP) solutions and software for medical devices, GHC (Global Healthcare Center) continues to leverage its strengths in researching and developing intelligent healthcare solutions powered by Artificial Intelligence (AI). With this strong foundation, GHC aims to elevate alongside FSOFT with the goal of turning Healthcare into a billion-dollar domain by 2031.