The AI wave at FSOFT: From production to operations

Artificial Intelligence (AI) is continuously making breakthroughs at FSOFT, not just as a trend but as an essential tool that enhances productivity and optimizes work efficiency. With a series of innovative initiatives, FSOFT continues to assert its leading position in applying AI technology to shape the software industry’s future.

In software development, AI has significantly improved every process. Tools such as ChatGPT, Copilot, Code Vista, and Test Vista are helping reduce development time, minimize errors, and create products of superior quality. AI is no longer confined to production; it is now gradually spreading within the BA (Business Analyst) division, substantially improving internal operations.

Starting this December, a range of AI-powered tools will be launched and implemented within the BA division at FSOFT, offering groundbreaking solutions:

• iPay (FHO.AF): A chatbot integrated with MS Teams, providing information on payments, invoices, and financial regulations in both English and Vietnamese. This tool also alerts administrators when an issue arises that AI cannot handle.
• FSA Chatbot: Integrated with Maya, this tool provides information on courses, certifications, policies, and job-specific learning suggestions.
• FWA Chatbot: This bot assists employees with queries about DeltaF, Globizen, Navigator, and related documents while also suggesting relevant jobs and policies.
• PRC Chatbot: Integrated with ePurchase, helping users find shopping information, update processing statuses, and support ticket or contract creation.
• AI for Tax Verification at FJP HR: An automation solution for document verification processes, reducing manual work for HR staff.

These tools not only streamline processes but also enhance user experience, allowing FSOFTers to focus on strategic tasks.

To drive the AI wave across FSOFT, IDO (Digital Transformation and Operations Department) is leading the “AI for BA” campaign. This campaign not only consults and supports tool development but also ensures the output quality from various projects. The campaign aims to create a smart, flexible working environment, helping the BA division keep up with the latest technological trends.

The AI explosion at FSOFT not only brings immediate value but also opens up new opportunities for both production and operations divisions. The close collaboration between units and the comprehensive support from IDO is helping FSOFT make significant strides, solidifying its leadership in the technology industry with remarkable progress driven by AI.

From iDO