The key to “welcome and wow”

The AI Agent named “FGC_FPT AI Solution Consultant,” developed by FSOFTers from FGC.BCC – Tran Ich Loi, Do Mai Lan, and Nguyen Duc Toan, answers the question: How can we satisfy a diverse range of clients coming to FSOFT, especially during those crucial early interactions as they begin to engage? By doing so, we earn their trust, secure new opportunities, and open the door for future collaborations.

During the process of consulting and implementing AI solutions for multi-sector enterprise clients at FPT, our team noticed a major challenge for the PreSales team: complex, time-consuming proposal development.

Gathering information, analyzing requirements, comparing solutions, and creating proposals that meet FPT’s standards requires coordination across multiple teams. Each customer has their own systems, expectations, and challenges. This forces the PreSales team to be expertly knowledgeable about both technical solutions and business operations.

When relying solely on human effort and experience, this process often leads to:

• Extended proposal development timelines, directly impacting bid progress.
• Inconsistent content, lacking persuasion, or not updated with the latest AI trends.
• Difficulty leveraging FPT’s products, services, and standout case studies to enhance proposal value.

Recognizing these challenges, three members from FGC.BCC decided to develop a specialized AI Agent: “FGC_FPT AI Solution Consultant.” This solution addresses two core objectives:

• Standardize and automate the entire AI solution consulting process: From analyzing RFPs (Requests for Proposal) and mapping FPT’s products/services, to generating proposals in the correct format.
• Maximize win rates: Ensure proposals closely match client needs, are updated with the latest technology, and increase the chances of winning bids for Sales, PreSales, and Bid Teams.

To build this Agent, the team selected key technologies and data sources, ensuring both security and optimal performance for FPT:

• PrivateGPT Platform: The Agent runs on FPT’s internal AI platform, ensuring data security and exclusivity.
• FPT AI1 Documents: The Agent is trained on proprietary FPT resources, including AI capabilities, AI service offerings, standardized proposal templates, and real-world FPT case studies. This enables the Agent to provide the most comprehensive and specialized support for our teams.

The success of the Agent and the core tenets of client engagement

After intensive research, data enrichment, and specialized training, the AI Agent “FGC_FPT AI Solution Consultant” has been deployed in real projects and delivered clear, measurable benefits:

• 50–70% reduction in proposal development time: Thanks to automated requirement analysis, product/service mapping, and provision of key content (case studies, comparison tables, etc.), PreSales/Sales teams can complete proposals at record speed, greatly improving customer response rates.
• Consistency and professionalism: Proposals are always generated in FPT’s standardized format, featuring logical, persuasive content and all critical sections like Executive Summary, Key Benefits, Implementation Plan, and Case Studies.
• Enhanced collaboration and reduced errors: The Agent remembers previous interactions and suggests adjustments, content additions, or prompts for more information as needed. This greatly reduces errors and improves teamwork.
• Significant proposal value increase: The Agent actively suggests new products/services and seamlessly integrates successful case studies, highlighting the benefits and added value of FPT’s solutions to customers.

Clearly, the “FGC_FPT AI Solution Consultant” AI Agent has delivered comprehensive impact, transforming how Sales/PreSales teams work:

• Optimized processes: Every step in proposal development is fully automated and standardized according to FPT’s workflow.
• High-quality content: Proposals are personalized for each customer, closely aligned with their actual operations and pain points.
• Greater confidence and win rate: Sales/PreSales teams present solutions with more confidence, leading to higher deal closure rates.
• Proposals at the forefront: Proposals are always updated with the latest AI trends and real case studies, maximizing their persuasiveness with customers.

While we have successfully harnessed AI’s power with a “Think AI First, Act AI First” mindset and reaped the initial rewards from our Agent, the development team remains committed to a core philosophy: Technology is ultimately just a tool. The true value lies in deeply understanding our clients and continuously improving based on real feedback. The Agent helps our internal teams work much more efficiently, but users remain responsible for ensuring each proposal addresses the client’s core pain points, challenges, and objectives. Ongoing experimentation, listening to feedback, and Agent improvement are the strategic keys to elevating FPT’s service quality.

After a journey of continuous creativity with the Agent, the team wishes to spread the spirit of “AI First” across all FSOFTers, especially those who may still be hesitant. In today’s context, AI is not just a technology trend, it’s a strategic tool to boost work efficiency and quality. To avoid being left behind, every FSOFTer should boldly apply AI to all processes, from data analysis and content creation to customer management. Moreover, actively learning and sharing AI usage experiences will help FPT lead the market and deliver real value to our clients.

Translation done by PrivateGPT.