FPT honored as Innovative Technology Partner by Vietnam Airlines
FPT has recently been honored by Vietnam Airlines with the “Innovative Technology Partner” award, thanks to its proactive application of advanced technologies such as AI and Blockchain, contributing to breakthroughs in the digital transformation of the aviation industry. The award ceremony took place within the framework of the “Vietnam Airlines Loyalty Engagement Forum – VNA LEF 2025,” organized for the first time by Vietnam Airlines.
This award recognizes FPT’s journey of over a decade, during which it has accompanied and played the role of strategic technology partner for the Lotusmiles loyalty program, helping it achieve international standards. FPT has met a series of criteria closely linked to innovation in customer experience. The company has proactively applied AI and advanced technologies to create breakthrough solutions that enable a deep understanding of customers, while building trust based on transparency.
In addition, FPT’s solutions focus on personalizing experiences, preventing fraud, and strictly complying with customer data security requirements. These are important foundations that reinforce customer trust and loyalty to Vietnam Airlines’ products and services.
“As a long-standing strategic partner of Vietnam Airlines, FPT will continue to pioneer the application of breakthrough technologies such as AI, Big Data, and Blockchain to optimize operational efficiency and elevate customer experience at every touchpoint. With a network of over 100 partners in the aviation industry and a highly skilled global technology expert team, FPT will accompany the aviation industry and Vietnamese brands on their journey to reach the world. We believe that the power of technology will be the key to creating personalized, transparent, and emotionally rich experiences, thereby building sustainable relationships with customers,” shared Mr. Nguyen Khai Hoan, CFO of FSOFT.
Previously, in May 2025, FPT and Vietnam Airlines signed a memorandum of understanding to enhance comprehensive strategic cooperation, aiming to accelerate digital transformation, improve operational capacity, and enhance customer experience. The two sides will coordinate to deploy a series of advanced technology solutions such as Artificial Intelligence, Cloud Computing, Big Data, Blockchain, IoT, and digital platforms for enterprises. The application of these technologies aims to optimize operational efficiency, increase competitiveness, and elevate passenger experience at every touchpoint.
FPT is currently cooperating with Vietnam Airlines to build a new-generation e-commerce platform – a strategic first step in the comprehensive digitalization roadmap. The new system offers a smoother, more personalized, and smarter customer experience, while expanding the service ecosystem and driving ancillary revenue growth. Both parties commit to investing in development, co-owning intellectual property, and sharing revenue from new technology products serving aviation operations, with potential expansion to regional and international markets.
